As a Registrations Consultant, you’ll be one of the first people employers speak to when they join the scheme. You’ll guide them through registration, help them understand their obligations, and set them up for success from day one. This is a role for someone who enjoys problem-solving, educating others, and building trusted relationships. all within a purpose-driven organisation that genuinely puts members first.

What you'll do

• Educate and onboard newly registered construction employers

• Support employers to understand and meet their compliance responsibilities

• Resolve registration queries using a relationship-based, member-first approach

• Clearly communicate compliance requirements to non-compliant employers

• Manage outbound registration and compliance campaign calls

• Collaborate across teams to address missing or backdated service information

• Identify and escalate complex issues or complaints when required

• Contribute to continuous improvement across processes and capability

• Take ownership of your performance, development, and quality of work

What you'll bring

• A genuine passion for helping people and advocating for members

• Confidence communicating with diverse stakeholders by phone and in writing

• A calm, empathetic approach - even in difficult or sensitive conversations

• Strong organisation and time-management skills

• A growth mindset and curiosity to learn complex legislation and systems

• The ability to work independently while thriving in a collaborative team

• Sound judgement and the confidence to make decisions within guidelines

What you'll need to have

• Experience in a member-focused, customer service, or case management environment (highly regarded)

• Comfort working in a regulated or compliance-driven environment

• Strong verbal, written, and listening skills

• The ability to manage multiple priorities and meet deadlines

• Resilience, initiative, and attention to detail

• Confidence learning new systems, policies, and legislation

Apply now with your resume and a cover letter telling us why this role excites you.