As a Compliance and Collections Officer, you’ll support compliance by engaging with employers to help them understand and meet their reporting and payment responsibilities. You’ll provide guidance, arrange payments, discuss payment plans, and respond to inquiries about legal notices, ensuring a clear and supportive approach to compliance.

What you'll do

• Engage proactively with employers to support compliance with reporting and payment obligations under legislation and scheme rules.

• Lead outbound call campaigns and written communications to encourage timely returns and payments.

• Work with employers to establish payment arrangements and resolve overdue accounts.

• Respond to employer enquiries about legal notices and documentation with clarity and confidence.

• Address and resolve case-related issues and concerns, escalating when needed, while identifying opportunities for process and service improvements.

• Manage administrative tasks accurately, meeting service and quality targets.

What you'll bring

• A people-first mindset, with the ability to balance firmness and fairness

• Confident in handling difficult conversations and securing compliance with outstanding obligations.

• Strong communication, negotiation, and relationship-building skills

• A growth mindset and genuine curiosity to learn legislation, systems, and processes

• Excellent organisation skills and the ability to prioritise a varied caseload

• Resilience and professionalism in high-volume environment

• A collaborative approach - you thrive as part of a team, but are equally comfortable working autonomously

What you'll need to have

• Experience in a compliance, credit management, disputes, complaints, or collections-based role

• Exposure to high-volume outbound call environments

• The ability to work within legislative or regulated frameworks (or learn quickly)

• Strong written and verbal communication skills

• Confidence using office systems and databases (Microsoft Office experience preferred)