At LeavePlus, we’re here to support the long‑term wellbeing of construction workers by delivering exceptional service and portable entitlements. We live our values every day: Here for Members, Empower our People, Thrive Together, Anticipate and Create.

We’re looking for a Consultant - Member Support who is passionate about helping people and delivering high‑quality, compliant outcomes. This is a permanent opportunity based in our Melbourne office. We offer a hybrid working arrangement and many benefits to our staff.

What you’ll do

• Resolve member enquiries with empathy, clarity, and professionalism.

• Apply legislation, policies, and procedures to ensure accurate and compliant outcomes.

• Meet service, quality, and experience targets.

• Manage issues or complaints and escalate when needed.

• Contribute positively to team culture and support continuous improvement.

What you’ll bring

• A friendly, collaborative approach to working with others.

• A growth mindset and willingness to learn new systems and processes.

• Strong problem‑solving skills and attention to detail.

• Confidence to work independently and make sound decisions.

• Excellent communication skills with a genuine passion for member experience.

What you’ll need to have

• Experience in a high‑volume, customer‑focused phones-based role.

• Strong verbal and written communication skills.

• Ability to work within compliance requirements and follow detailed processes.

• Good time management and the ability to prioritise workloads.

• Initiative and resilience when dealing with challenging situations.

To apply please send us a CV and cover letter outlining why a career with LeavePlus appeals to you and your suitable experience.